FAQs

FAQs

  • HOW DO I PLACE MY ORDER?

To place your order follow these steps:

  1. Browse through our wide catalogue of books and click on the ‘ADD TO CART’ button to add multiple books to your cart or click on ‘BUY NOW’ if you wish to buy a single book and proceed to check out

  2. In ‘My Cart’, you can either delete the items added to the cart or click on ‘GO TO CHECKOUT’ and confirm the order

  3. To proceed, you can either log in to your existing Comicclan account or create a new account via Facebook/Google or by clicking on ‘CREATE AN ACCOUNT’

  4. Once this is done, proceed to checkout, confirm your shipping address, select the desired payment method and confirm your order.

  • HOW WILL I RECEIVE MY ORDER?

Once the order is placed we will ship your package through INDIA POST which we think is the best option as it covers more pin codes.

  • HOW WILL I GET CONFIRMATION THAT MY ORDER IS PLACED SUCCESSFULLY?

An email will be sent once you have placed your order and another email will be sent once your order is shipped with the tracking number and a link to India Posts’ website where you can track the order with the provided tracking number.

  • HOW SHOULD I CHECK THE STATUS OF MY ORDER?

You can log in to your account and then click on ‘MY ACCOUNT’ and check the status of recent order under ‘MY Dashboard’. If you wish to check the status of your previous orders you can click on ‘MY ORDERS’.

  • HOW SHOULD I TRACK MY ORDER?

An email will be sent once your order is shipped with the tracking number and a link to India Posts’ website where you can track the order with the provided tracking number.

  • WHAT IS THE DELIVERY TIME PERIOD?

  1. INDIAN COMICS

Orders placed on Comicclan.com for Indian comics are shipped within 24-48 hours (except holidays) unless there is a problem relating to payments which may delay the order.

Indian Comics will be delivered within seven working days in Metro cities and within ten working days in Tier-2 and Tier-3 cities.

  1. WESTERN COMICS AND MANGA

Orders placed on Comicclan.com for Western Comics and Manga are shipped within 24-48 hours (subject to availability) unless a problem which may delay the order.

Western Comics will be delivered within seven working days in Metro cities and ten working days in Tier-2 and Tier-3 cities.

NOTE: We may take 30 days to ship certain Western comics and Manga subject to availability of the book. If this happens the customer will be notified at the earliest and once the order has been placed it won’t be cancelled.

  • DO YOU HAVE A CANCELLATION/RETURN POLICY?

Unfortunately, Comicclan does not have a cancellation/return policy for its comics unless in exceptional cases where the right to decide the problem with the order rests with Comicclan.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all types of MasterCard and Visa Credit (domestic as well as International), Debit cards and Net banking facilities. Our payments partner is CC Avenue.

  • DO YOU HAVE CASH ON DELIVERY (COD)?

Unfortunately, we do not have a cash on delivery option. All payments must be made online through Debit card, Credit Card, Net Banking and Wallets.

  • DO YOU HAVE ANY SHIPPING CHARGES?

Comicclan provides free shipping for all orders above Rs.250. There will be a shipping charge of Rs.50 on orders on or below Rs.250.

  • DO YOU ACCEPT INTERNATIONAL ORDERS?

Unfortunately, we do not accept any international orders as of now.

  • I WISH TO ADD A FEW MORE PRODUCTS TO MY ORDER AFTER THE ORDER HAS BEEN CONFIRMED. WILL THAT BE POSSIBLE?

Once the order is confirmed and we have accepted it, you cannot add any more products to your order.

FOR FURTHER QUERIES FEEL FREE TO CONTACT US ON contact@comicclan.com.

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